Shipping Policy

Thank you for choosing [Bedding]! We are committed to providing you with fast and reliable delivery services. Here are our detailed policies on shipping:

1. Processing Time

All orders will be processed and shipped within 1-2 business days after payment is received.

Order processing time may be delayed due to holidays or promotions. If there are any changes, we will notify you in time.

2. Shipping Area

Domestic Shipping: We provide nationwide shipping services, supporting urban and rural areas.

International Shipping: We currently support shipping to some international areas. Shipping costs, times and tariffs for international orders may vary, and the specific costs and times will be displayed at checkout.

3. Shipping Methods and Fees

Standard Shipping: All orders will be shipped by standard shipping. Usually the delivery time is 3-7 business days, but the specific time depends on the destination.

Expedited Shipping: We also offer expedited shipping options, which can usually be delivered within 2-3 business days. The cost of expedited shipping will be calculated based on the weight and destination of the order.

Free Shipping: We provide free standard shipping for orders over a certain amount. Please refer to the website's free shipping policy for specific amounts.

Shipping Fees:

Shipping fees vary depending on the weight of your order, the destination, and the shipping method you choose. You can view specific shipping fees at checkout.

4. Order Tracking

Once your order is shipped, we will provide you with a tracking number and link via email, so you can track the status of your package in real time.

If you encounter problems during delivery or do not receive your package, please contact our customer service team in time and we will do our best to assist you.

5. Delivery Time

Domestic Delivery: Usually delivered within 3-7 business days, the specific time may vary depending on different regions.

International Delivery: International orders are usually delivered within 7-14 business days, but the specific time may vary depending on the destination, customs clearance, etc.

6. Duties and Import Taxes

For international orders, you may need to pay import duties, taxes, or other related fees. These fees are the responsibility of you (the recipient) and the specific amount will be determined by the local customs or tax authorities.

We cannot control or estimate these additional costs, so we recommend that you consult your local customs before placing an order.

7. Uncollected Package

If your package is sent to the wrong address or you fail to collect it within the specified time, resulting in the package being returned, we will charge the corresponding return fee or re-delivery fee according to the actual situation.

8. Delivery Issues

If your order encounters problems during the delivery process, such as the package is lost, damaged or delayed, please contact the customer service team as soon as possible. We will do our best to assist you in resolving the problem and ensure that you receive the complete goods.

9. Rejected Package

If you refuse to accept the package, you will be responsible for the shipping costs of the return package. Refunds will be processed in accordance with our return policy.

10. Change Delivery Information

Before the order is shipped, you can contact customer service to modify the delivery address. If your order has been shipped, we will not be able to change the delivery information and you will need to contact the delivery company for further operation.

11. How to contact customer service?

If you have any questions about delivery or require further information, please contact our customer service team at:

Email: [email address]

Phone: [contact number]

Business hours: Monday to Friday, 9:00 AM - 6:00 PM (excluding holidays)

We will do our best to provide you with fast and accurate delivery services to ensure that your shopping experience is smooth and pleasant.