Frequently Asked Questions (FAQ)

1. How do I choose the right size for my bedding?

To ensure that the bedding you purchase matches your bed, please refer to the following common bed sizes:

Single bed: 90cm x 190cm

Double bed: 135cm x 190cm

Queen bed: 150cm x 200cm

King bed: 180cm x 200cm

The sizes of bed sheets, quilt covers and pillowcases usually match the size of the bed. You can check the specific sizes and applicable bed types on the product page.

2. What does a bedding set include?

A bedding set usually includes the following:

Bed sheet (optional: flat sheet or elastic-edged sheet)

Quilt cover

Pillow cover (usually includes 1-2 depending on the quantity purchased)

Some premium bedding sets may also include additional accessories such as mattress protectors, cushions, etc. Please refer to the product page for detailed instructions.

3. How do I wash and care for my bedding?

The washing method for each bedding may be different, and it is generally recommended to wash it according to the following general rules:

Bedsheets and quilt covers: Most bedsheets and quilt covers can be machine washed, washed in warm water, and avoid using bleach. Depending on the fabric, cold or warm water may be required.

Pillowcases: Pillowcases can be washed according to the instructions on the label. Remember to change them regularly to keep the pillowcases clean.

Quilts and pillows: It is recommended to deep clean quilts and pillows once a season, especially duvets and pillows, and it is best to use a dedicated cleaning service when washing.

We recommend that you wash and care according to the instructions on the product label before first use to extend the life of the bedding.

4. Can I return or exchange bedding?

We offer a 30-day return and exchange policy. If you are not satisfied with the bedding you purchased, or if the product has any quality problems, you can apply for a return or exchange within 30 days. The returned goods must be kept unused, unwashed, and in the original packaging.

Quality issues: If the product has quality problems (such as defects, damage, etc.), we will bear the return and exchange costs.

Non-quality issues: If you return or exchange an item for personal reasons (e.g., the size is not right, the color is not liked, etc.), the return postage will be borne by you.

Please refer to our Return Policy page for more details.

5. How do I know if the bedding is suitable for my mattress?

Before purchasing bedding, make sure you know the size of your mattress. Most bedding pages will provide detailed size information to help you choose the most suitable sheets, duvet covers, and pillowcases. If you are not sure, please contact our customer service team and we will help you confirm the appropriate product size.

6. Can I order custom bedding?

Yes, we offer custom bedding services. You can choose specific fabrics, colors, and sizes, and even choose to add personalized embroidery. Please visit our customization page, select your favorite style and submit your customization requirements.

7. Do you use environmentally friendly materials in your bedding?

We are committed to providing environmentally friendly and sustainable bedding. Many products use natural, organic fabrics, such as organic cotton, bamboo fiber, etc. You can find information about the materials on the product page and choose bedding that meets your environmental needs.

8. Can I choose gift packaging?

Yes, we provide gift packaging services. You can choose the gift wrapping option at checkout and we will wrap your item beautifully for birthdays, weddings or holidays.

9. Do you ship internationally?

We offer domestic and international shipping. The shipping cost and time for international orders will depend on the country you are in. The exact shipping cost and delivery time will be displayed at checkout. Please note that international orders may incur duties and taxes, which are the responsibility of the recipient.